I was told recently that the two most important things for a business are Cashflow and to know your Customers.
Some Great Quotes to get you thinking............
Your most unhappy customers are your greatest source of learning.
Kind words can be short and easy to speak, but their echos are truly endless.
In the end, the customer doesn’t know, or care, if you are small or
large as an organisation. She or he only focuses on the garment hanging
on the rail in the store.
There is a spiritual aspect to our lives – when we give we receive –
when a business does something good for somebody, that somebody feels
good about them!
Ben Cohen, Ben & Jerry’s
Every great business is built on friendship.
Make a customer, not a sale.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
My goal is not simply about making money....it is to be a cool business
with like minded customers and employees. To build a unique brand and
have longevity and not to sell to mass market retailers...