If you are after information or a particular form I would suggest you get a contact name and email address and email directly,especially if they are never available. Especially with Councils as they are often out visiting businesses. I have found that emails do get answered. It saves time contacting the relevant person than a Receptionist or Call Centre.
In relation to this I do have a funny story. A couple of years ago I rang a particular council and they had to send me out a form. You can imagine my surprise when I received a form to Register my cat! I didn't even have a cat although I do have a few cats from the street that visit....Well...they rang me after that to complete a customer service survey and I was overjoyed to complete it!
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